Frequently Asked Questions

  • What kinds of services does Save On Clean offer? – We do offer eco-safe house cleaning, maintenance cleaning weekly, bi-weekly, monthly, one time or initial deep cleaning, move-out/in cleaning, and post-construction fully finished cleaning. Also, we offer hot water extraction professional carpet cleaning service. View our SERVICES page for more information
  • What is a one-time cleaning/initial cleaning? – A one-time/initial cleaning is when your place needs extra work. If you have not had your house professionally cleaned in several weeks or months, it is best to get one-time/initial clean to make sure your home will be looking great.
  • Current condition of home. How clean is my house? – The service time needed to clean depends greatly on the condition of your home when we arrive for the initial Clean. We use four different qualifiers to determine the condition of homes, described briefly below.Condition “Dirty” Hasn’t been cleaned in over a year or ever: walls need washing, bathrooms have thick scum and debris on surfaces, kitchen need deep cleaning and scrubbing, significant pet hair, carpet may need a deep clean. Condition “Poor” Hasn’t been cleaned in up to a year: substantial soap scum, substantial dirt, dust, hair, grime on floors, baseboards, walls and other surfaces, some areas are in so-so condition. Condition “Average” Surfaces cleaned every couple weeks, bathrooms and kitchens deep cleaned every 1-2 months, some soap scum and light grime starting, pet hair, fingerprints, dirt and dust mild in condition. Condition “Clean” Cleaned at least twice per month, very tidy, baseboards, cabinets, floors, other surfaces need light cleaning. Nothing that needs deep cleaning or scrubbing.
  • What is your service area? – We service the following areas: Coquitlam, Burnaby, Port Moody, Anmore, Belcarra, New Westminster, Port Coquitlam.
  • How do I make an appointment or get a quote for a Save On Clean house cleaning service? – Just click the START NOW link. No calling necessary to get a quote and book an appointment. You can book our services 24/7. We are happy to assist you if you have any questions, concerns or comments.
  • What if I want a cleaner by the hour? – Our minimum appointment is 4 hour appointment. If you would like to hire an hourly cleaner, we can provide this at a cost of $45/hour if you email us to coordinate the details.
  • How will I know what time to choose? – Choose anytime between 7:30 am and 6 pm and we will be in touch shortly to confirm if this date and time works.
  • What’s your days and times of operation? – We work 7 days a week and start our first job at 7:30 am. You can check our live availability calendar.
  • How quickly can I schedule a cleaning? – Please select your preferred cleaning date and time. We have live availability calendar. Same day service also available
  • How easy is it to Book Online? – It really takes no more than 60 seconds. Simply fill out the booking form and we’ll be in touch shortly to confirm your date and time. You can choose to pay with cash or check or you can checkout and pay with a credit card using Stripe.
  • Who provides the supplies? – Our maids come prepared with all the necessary supplies and equipment. Do let them know when they arrive if you prefer that they use your own equipment instead.
  • What does it cost to clean my home? – Please see our online house cleaning quote page.
  • Do I have to contact you each time? – After you set up recurring service, we’ll be there on the date and time you choose. We will send a reminder email the day before so you will be expecting us.
  • What if I am not home to let the cleaners in? – That is okay. Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
  • Is there anything that I need to do before my Cleaner arrives? – If you have signed up for The house cleaning maintenance or one time/initial Deep Clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home.
  • How do I pay for the cleaning service? – We accept cheques, cash, and credit card. Full payment for service must be received immediately upon completion of service and before your Cleaner leaves. PLEASE SUBMIT PAYMENT TO YOUR CLEANER AT OR BEFORE SERVICE COMPLETION if you choose to pay by credit card. Pay your invoice online when you receive it. You can pay via credit card as soon as you receive the invoice. Invoiced bills/payment not left at time of service incur $25 late fee. You are responsible for paying your bill on time, and your bill is due on receipt.
  • My cleaner has been getting done a bit earlier. What should I do? – You are welcome to leave your Cleaner an “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your Cleaner will have the time to get to the extra items on the list, if your Cleaner does have extra time, she will refer to the list and work off of it.
  • How does Save On Clean charge? It is by the hour or by the job? – We operate on a flat rate basis given the number of bedrooms, bathrooms, etc. Please see our price rates. Please note: our quotes are 90% accurate; however, there are cases – usually when the actual condition of the home/location doesn’t match what was indicated when requesting the quote and/or when more services are requested from our Cleaners – when the quote we give you will need to be increased. In such cases, we will call you and email you to let you know.
  • At the time of booking, I was quoted that my service will be 5hrs. But now that my cleaner has arrived, I would like to limit my service to 3 hrs. Is that okay? – We have reserved time for your service and you will be charged for the quoted service range UNLESS the home is more maintained or smaller and we over quoted you. In this case, you will only be charged for the actual time needed to complete your original service call. Since we do still need to pay our cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival.
  • Overall, the service I received was great, but there is something that I am not completely happy about. What do I need to do? – If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify our office within 24 hours of the cleaning and we will send the team back out – at our expense – to correct the problem. Please note, if you book by the hour and not up to our guidelines, we cannot guarantee that all services will be completed.
  • Do you clean on the weekends? – Yes we do!