Easy appointment booking.

2014-11-25

Some time ago we had a strange case that I wanted to tell about. One day we received a phone call from a customer named Mike and he ordered cleaning service for the next day. When our team showed up next day at the address, a young girl opened the door, she wasn't aware of anything about cleaning but she let them in and told them that they can start cleaning. Shortly after the girl went to sleep. Our cleaning team wasn't surprised, we had cases before that someone ordered cleaning service and forgot to notify other family members about it. An hour and a half later, our employees wanted to clarify some details about the cleaning so I called the customer. A man replied on the phone that he wasn't Mike and he didn't order any cleaning services. The man's voice on the phone was remarkably similar to the voice that made an order so I assumed that it was the same guy. I was shocked I didn't know what to tell him. So what happened is that this guy that was denying that he's Mike called me before, around the same time when I received the order and I accidentally wrote down his phone number instead.

We have an online quote form now. Our customers usually use it to book cleaning service it helps a lot from preventing mistakes and situations like this.